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Have questions about pricing, setup, or ready to request a custom branded mobile app? We respond within 15 minutes.

Sales & Support

Mon - Fri, 9AM - 6PM IST

+91 (080) 6217 8236

Email Support

Guaranteed 24-hr response

info@fitplex.in

WhatsApp Live Active

Direct chat with specialists

+91 89277 73048

Corporate Office

Unit 101, Oxford Towers, 139, HAL Old Airport Road, Kodihalli, Bangalore - 560008

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Customer Support Center

Live health & operations metrics updated in real-time

< 15 Mins
Avg Support Response Time
99.9%
SLA Resolution Rate
99.4%
Client Satisfaction Rating

Support Commitments

  • Migration Assistance: Free onboarding support to safely migrate all member database profiles from any legacy gym software or sheet logs.
  • Lifetime Training: Continued access to training materials, remote shift training, and priority updates for your gym managers and trainers.

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Frequently Asked Questions

Everything you need to know about the Fitplex Branded Mobile app ecosystem.

Do you offer a free trial?

Yes! We offer a free 14-day trial with all features included. No credit card is required to start. You will have full access to explore the client management, attendance logs, and workout builders during the trial period.

What payment methods do you accept?

We accept all major Indian payment methods including credit/debit cards (Visa, Mastercard, RuPay), UPI (PhonePe, GPay, Paytm), Net Banking, and direct bank transfers. All payments are processed securely via secure gateways.

Is my member database secure?

Absolutely. We use enterprise-grade 256-bit SSL encryption to protect your data. Our database servers are hosted in secure AWS data centers with automated hourly backups and advanced security firewalls.

Do you provide setup & staff training?

Yes, we provide free onboarding and comprehensive remote training to get your trainers and front desk team up to speed. Our team will guide you through every configuration, hardware setup, and portal feature.

Can I migrate data from my current gym software?

Yes, our database migration team will help you export and safely migrate members profiles, active packages, and historical logs from any software, Excel sheet, or paper files completely free of charge.

What hardware do I need for Face Recognition?

Fitplex integrates with standard face recognition scanners, IP cameras, and biometric devices (like eSSL, ZKTeco, and Hikvision). We provide the API middleware setup to wire check-ins to your door locks and member apps.

Find Us Here

Visit our registered corporate office in the tech hub of Bangalore.

Oxford Towers, Bangalore HQ

Bangalore Registered Office

Unit 101, Oxford Towers, 139, HAL Old Airport Road, Kodihalli, Bangalore - 560008